For first time callers, use 1-800-443-2746 and follow the prompts. All existing customers are assigned a Customer Account Agent with a direct 800 number.
Orders can be received via FAX — for Food products: 708-236-8811, for Industrial Starch products: 708-236-8808.
Yes, simply call your regular 800 number which will be directed to our after hours support team — you will receive a call back within one hour.
48 hours or more is the suggested lead time to ensure successful order fulfillment.
Corn Products U.S., as well as our Canadian affiliate Casco and Mexican affiliate CPIngredientes, primarily use #2 dent corn. A variety of products made from tapioca may be sourced from our South American and Asian affiliates.
Dextrose crystallizes in either the monohydrate or anhydrous form. In the monohydrate form, a molecule of water is bound within the dextrose crystal. Anhydrous dextrose crystallizes with essentially no water. Therefore, dextrose monohydrate refers to the product that contains moisture, which is typically 8.5%.
Corn syrup and glucose syrup both describe liquid sweeteners made from the hydrolysis of starch. Corn syrup is a domestic term that indicates the product was indeed made from corn starch. However, in other parts of the world where wheat, tapioca, potato, rice, and corn starches are used, the generic term glucose syrup is used except when the starting material must be specified.
All starches contain amylose and/or amylopectin. Regular corn starch contains 25% amylose and 75% amylopectin while waxy corn starch contains 100% amylopectin. When using a typical iodine staining technique, amylose stains blue while amylopectin stains reddish brown when viewed under a microscope. By using this method, waxy corn starch will appear reddish brown while regular corn starch will appear blue (blue color of amylose dominates reddish brown color of amylopectin).
Low viscosity at the storage tanks
High viscosity at the storage tanks
Low viscosity at the machine
High viscosity at the machine
Viscosity decrease after overnight or weekend storage
Logistics is still evolving to the continuous change in operation and regulations since the tragedy of September 11th. The threat of Bio-terrorism, governmental policy and self-regulation impacts cost and service. We have addressed this at CPI by working with a finite number of key carriers. This allows CPI to work closer with each carrier to minimize the impact of the changes, monitor performance and insure continuous improvement.
The second greatest challenge this year will be to minimize the impact of the U.S. driver shortage. Internally, we are working to improve loading efficiencies and have already set up an appointment schedule to relieve congestions. Externally, we hope to work with our carriers and customers where possible to: 1) shift delivery requirements to off-peak hours of operation; 2) provide schedule flexibility; 3) improve inventory management and, where appropriate, reduce washes for certain bulk trailers.
Immediately contact your Customer Service Representative. Depending on the mode of delivery, specific steps will need to be taken to insure that the loss is properly documented and processed. Once we are notified of the problem, we will contact the involved carrier, document the loss and if required schedule an inspection.
Truck shipments are subject to Federal and State regulations on the maximum gross weight of the vehicle and the maximum weight per axle (Bridge Formula). Generally we are able to load:
Currently our carriers are contracted to allow up to two hours free time (with some exceptions, at one hour) for unloading and charges for detention will vary depending on the carrier and region but range from $40 to $50 per hour. However based on the new hours of service, loading and unloading delays have a greater impact on driver utilization. In this light, we see free time reducing to one hour and the charge increasing to $75/hour.
Lead time is dependent on the origin of the product, destination and method of transportation. But, typically placing an order with a 24hr. – 48hr. lead time is sufficient.